Refund Policy

Our commitment to customer satisfaction

Last Updated: May 1, 2025

1. Overview

At HiMAN, we are committed to ensuring your satisfaction with our products. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website. By purchasing our products, you agree to the terms of this Refund Policy.

2. Digital Products Nature

Please be aware that our products are digital in nature, consisting of app source code and templates. Due to the instant delivery and non-returnable nature of digital products, we have a strict refund policy.

3. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Product Doesn't Work as Advertised: If the product you purchased doesn't function as described in our documentation or marketing materials.
  • Technical Issues: If there are significant technical issues that prevent the proper functioning of the code, and our support team cannot resolve these issues within a reasonable timeframe.
  • Download Issues: If you were unable to download the product after purchase due to technical issues on our side.

4. Refund Request Period

To be eligible for a refund, you must submit your request within 14 days of the purchase date. Refund requests submitted after this period will not be considered except under extraordinary circumstances.

5. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • You have changed your mind or no longer need the product.
  • You purchased the wrong product by mistake.
  • You lack the technical knowledge to use the product effectively.
  • You found a similar product at a lower price elsewhere.
  • You have already downloaded, used, or integrated the code into your projects.
  • The refund is requested after the 14-day refund period.

6. Free Products

Free products and templates available on our website are provided "as is" without any warranty and are not eligible for refunds or customer support.

7. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at refunds@HiMAN.com.
  2. Include your order number and the email address used for the purchase.
  3. Provide a detailed explanation of why you are requesting a refund.
  4. Include any relevant documentation or screenshots that support your claim.

8. Refund Processing

We will review all refund requests on a case-by-case basis. If your refund request is approved:

  • The refund will be processed within 7-10 business days.
  • The refund will be issued using the same payment method used for the original purchase.
  • Processing times may vary depending on your payment provider.

9. Partial Refunds

In some cases, we may issue partial refunds if only certain components of a purchased package are defective or not as described.

10. Chargebacks

We take chargebacks very seriously. If you file a chargeback instead of contacting us directly for a refund, we reserve the right to report this activity to credit agencies and collection services. We encourage you to contact our support team to resolve any issues before initiating a chargeback.

11. Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

12. Contact Information

If you have any questions about our Refund Policy, please contact us at:

HiMAN
Street Plot No. 4, Sector 23, Opp. Sanpada Rly. Stn., Sanpada City/Town Navi Mumbai State/Province/Region Maharashtra Zip/Postal Code 400706
Email: helloplayboys@gmail.com